Product returns

IIndufarm S.A. pays very close attention to orders. If you have any doubts whether you have received the right product, please do not hesitate to contact us. If you order via the website, feel free to contact us via the chat at the bottom right. Via this chat function, we will answer your questions while you order and guide you through the entire ordering process.

If the order you placed did not meet expectations, you are not completely satisfied or the product was delivered broken or damaged, please contact Indufarm N.V. within 7 days of delivery:

• Products must be offered back undamaged, in their original packaging and clean. Products offered after 7 days of delivery will not be taken back.
• Delivery charges are non-refundable.
• If you wish to have the product collected, please contact our customer service team for more information at customerservice@indufarm.com 
• Given the provisions of the FASFC, feed sold can never be returned
• If packaging not supplied by Indufarm S.A. is returned, an administrative fee of €125 will be charged per collection.

• Please note: A fee of €20 per pallet will be charged to collect empties.
• However, the empties must meet a number of conditions:
  • Caps must be removed.
  • The pallet should not exceed 2 metres in height.
  • All jugs, drums and/or IBC must be rinsed.
  • Original stickers and hazard stickers should be present on the empties.
  • Collection only possible with a minimum of 12 jugs and/or with 2 empty drums per pallet.
  • Pallets should be delivered sealed.
  • If packaging not supplied by Indufarm N.V. is returned, an administrative fee of €125 (excluding VAT) will be charged per collection